Frequently Asked Questions

Online notarization is the process of notarizing documents using digital technology and video conferencing. A certified notary public verifies your identity remotely and witnesses your signature via secure video call, creating a legally binding notarized document.

Yes, online notarizations are legally recognized in most jurisdictions worldwide when performed by certified notaries following proper protocols. Our platform complies with all applicable notarial laws and regulations to ensure full legal validity.

Most notarizations are completed within 15-30 minutes once you connect with a notary. The total time depends on document complexity and identity verification requirements.

Most documents including affidavits, power of attorney, contracts, consent letters, property documents, and business agreements can be notarized online. Some documents like wills may have restrictions in certain jurisdictions.

We use bank-level 256-bit SSL encryption to protect all data transmissions. Your documents are encrypted at rest and stored in secure, compliant data centers. We follow strict privacy policies and never share your information without your consent.

Yes, video recordings are automatically created and securely stored for 10 years as required by notarial law. These recordings serve as an audit trail and legal proof of the notarization process.

Only you, the assigned notary during your session, and authorized Notarials staff for support purposes have access to your documents. All access is logged and monitored for security compliance.

We use multi-factor identity verification including government-issued ID validation, facial recognition technology, and knowledge-based authentication questions to ensure your identity before notarization.

Our pricing varies based on document type and urgency. Standard notarizations start at $25 per document. Rush services and complex documents may have additional fees. Check our pricing page for detailed information.

We accept all major credit cards, debit cards, PayPal, and bank transfers. All payments are processed securely through encrypted payment gateways with multiple currency support.

Yes, if we cannot complete your notarization due to technical issues or document problems on our end, you will receive a full refund. Refunds are not available once a notarization is successfully completed.

Yes, we offer special pricing for businesses and organizations with high-volume notarization needs. Contact our business team for custom pricing and enterprise features.

Our platform works on desktop computers, laptops, tablets, and smartphones. We support Chrome, Firefox, Safari, and Edge browsers. Mobile apps are available for iOS and Android devices.

Our technical support team is available 24/7 to help resolve any issues. If technical problems prevent completion of your notarization, we'll reschedule at no additional cost or provide a full refund.

No software installation is required. Our platform runs entirely in your web browser. You may need to enable camera and microphone permissions for the video call with your notary.

We recommend a minimum of 5 Mbps download and 2 Mbps upload speed for optimal video quality. The platform will work with slower connections but video quality may be reduced.